Where will my order ship from?

We have a local distribution center, in Gauteng that accommodates nationwide orders.

My item has not arrived, what do I do?
It is likely that your other items are on their way. You can also track your order by sending a query to info@carterdirect.co.za

Shipping
Please ship your return with a courier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.

Please send all returns to:
Carter Direct, 57 Lake Rd, Longmeadow Business Estate, Edenvale, 1610

Help
If you have any questions regarding your return we’ll gladly assist

E-mail us at info@carterdirect.co.za Call us directly at 011 608 2003 Monday - Friday between 8:00 am and 4:00 pm

Free Shipping

FIRST FREIGHT COURIER (Courier to JHB outer areas and CT, KZN, EC)
Minimum order value is R3 000 ex VAT for FREE DELIVERY otherwise Delivery Fee of R100  ex VAT will be charged.  
 
COOLHEAT DRIVERS. (OUR DRIVERS, JHB local)
Minimum order value is R3 000 ex VAT for FREE DELIVERY otherwise Delivery Fee of R100  ex VAT will be charged.  

Alternatively, you may COLLECT / Send own courier.

The Courier details on Wholesale Customer Cards is the default courier method (Courier / Collect)

 

Valid reasons for returning stock:

- If a stock item arrives damaged.
- If you received the incorrect stock.

Stock may not be returned for a credit if 30 days has passed after date of invoice.
In order to have the Credit Note/Refund successfully processed, the following is required to be given to Carter Agencies.

They following needs to be returned in a sealed bag:

1. 1. A copy of the Invoice / Invoice Number.
2. 2. Valid reason for the return of the item.
3. 3. The stock item.

Address:
Carter Direct
57 Lake Road
Longmeadow Business Estate North,
Edenvale
1609

If these 3 points are adhered to, a Credit Note / Refund will be passed.

If not, a 10% Handling Fee (of item returned) will be charged, and no Credit Note/Refund passed.

Credit Notes will apply to Wholesale Customers only