Valid reasons for returning stock:
- If a stock item arrives damaged.
- If you received the incorrect stock.
Stock may not be returned for a credit if 30 days has passed after date of invoice.
In order to have the Credit Note/Refund successfully processed, the following is required to be given to Carter Agencies.
They following needs to be returned in a sealed bag:
- 1. A copy of the Invoice / Invoice Number.
- 2. Valid reason for the return of the item.
- 3. The stock item.
Address:
Carter Direct
57 Lake Road
Longmeadow Business Estate North,
Edenvale
1609
If these 3 points are adhered to, a Credit Note / Refund will be passed.
If not, a 10% Handling Fee (of item returned) will be charged, and no Credit Note/Refund passed.
Credit Notes will apply to Wholesale Customers only
